Delivery policy

Our rates and delivery times are as follows:

- Spain (peninsula), Portugal and Balearic Islands: €3 (delivery in 24/48h)
- France: €10 (delivery in 2-3 days)
- Ireland: €30 (delivery in 3-4 days)

- Rest of European Union countries: €15 (delivery in 3-4 days) 

- Other countries not belonging to the European Union (consult prices and conditions at

*Countries outside the European Economic Community are subject to special conditions in which the recipient may have to pay duties or taxes upon arrival of the goods.

The transporter will be arranged by JOSE SAENZ S.L and of which the Client will be informed. 

Envíos de mercancía JOSE SAENZ

JOSE SAENZ S.L is not responsible for any delay in transport caused by:

a. Incorrect or incomplete address. 
b. Not indicating a contact telephone number. 
c. Carrier strikes. If the Customer does not see external breakages in the packaging when they receive it but when opening it finds damage due to transportation they must notify the transport company in less than 24 hours to have it on record, in addition to contacting JOSE SAENZ S.L. 

Otherwise it will be understood that the Product has been accepted for conformity. After this period, the transport company considers that the sent material is in perfect condition and will not be made responsible for any damage.